Custom CRM Development

Why businesses switch to a custom CRM

Spreadsheets, diaries and WhatsApp groups work until the business grows. Then leads slip through, follow-ups are missed and nobody has the full picture. Ready-made CRMs promise to fix this but force your team into someone else's process — and charge for every user, every month.

A custom CRM from ANAY IT Solutions is built around how you already sell and serve customers. Every stage, field, report and permission matches your business, so your team adopts it from day one.

CRMs we build

• Sales CRM — lead capture from website, ads and WhatsApp, pipeline stages, follow-up reminders and quotations.
• Service & field CRM — complaints, AMC, technician assignment, job tracking and payment collection.
• Clinic & hospital CRM — appointments, patient visits, doctor reports and branch-wise dashboards.
• Recruitment & HR CRM — clients, candidates, interviews, placements and documents.
• Education CRM — enquiries, admissions, fees and student communication.

Built to grow with you

We start with the workflow that matters most, launch quickly and add modules in phases. You get training, documentation and ongoing support — and the CRM evolves as your business does.